In recent weeks, proprietary trading firm FundingTraders has faced widespread backlash across social platforms, as numerous traders shared unresolved complaints ranging from account issues to alleged unfair practices. Amid growing scrutiny, the company has taken a public step toward damage control and user support by launching a new Customer Care initiative.

The move was largely catalyzed by efforts from community member @tiltboybenny96, who used his platform on X (formerly Twitter) to amplify concerns and call for accountability. In a tweet dated April 29, 2025, he stated:

In a direct message exchange shared by @tiltboybenny96, David Krtinic—who appears to represent FundingTraders internally—responded with transparency and an apparent willingness to make things right:

"I've been working extremely hard behind the scenes with the entire team to set things properly and have a dedicated plan to not only fix the current issues but also make sure these issues don't appear again... We'll have a dedicated team reaching out to people that were wronged... You will be able to see in the next few days how everything is unfolding."

To facilitate these efforts, FundingTraders launched a new Twitter profile:

🔗 @FTCustomerCare

First Tweet by @FTCustomerCare:


The account is already tracking several user complaint threads and is expected to release a formal announcement, accompanied by a banner and video, to build trust and legitimacy.

This public-facing initiative marks a notable attempt by FundingTraders to rebuild user trust, provide restitution, and demonstrate transparency—a necessary step in an industry where trader confidence is everything.